What if I received Damaged/Defected items ?

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at cs_anh@anh.com.hk. Please supply the Representative with your order number and item number from the original confirmation e-mail. The Representative will also need your e-mail address and phone number. ANH is committed to make every reasonable effort to replace the item in a timely manner.

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by your country's Customs unless the order is returned to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we will instruct the courier to destroy the package and we will be unable to issue a refund of any kind.

The item must be returned, unused, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Violation of laws

Please familiarize yourself with your country's import restrictions before ordering. We are not held responsible for any delays, fees, fines, or penalties incurred by your order due to any violation of law. Items sold at catalo.com are intended for personal use only.

Disclaimer

anh.com are not responsible for any additional cost imposed on your order by the Customs, whether by tax, penalty, delays or seizure etc.. In the event that any additional

fees are imposed on your order, the local Customs authority will contact you directly. By ordering from catalo.com, you agree to our policies above. anh.com reserves the right to change these policies at any time, and we also retain the right to refuse to provide service to any customers at our sole discretion.